Privacy & Trust

Who Can Call Your Number

Only the people you choose. Your phone number is shared by you — on an invitation, a sign at your event, or a message to friends. There's no app to download and no account to create. Anyone with a phone can call and leave a message, but only because you gave them the number.

Who Can Listen

Only you. Your voicemails are private and can only be accessed through your account. We do not routinely access recordings and only do so when required for technical support or legal compliance. They're your memories — meant for your ears.

Data Ownership

You own your recordings. Completely. Download them to your computer, share them with family, or delete them whenever you want. We're just holding onto them for you — they belong to you, and you're always in control.

Storage & Retention

Your messages are stored securely for 1 year from your purchase date. We recommend downloading your recordings regularly so you always have your own copy. You can download everything directly from your dashboard at any time during that window.

Caller Phone Numbers

When someone calls your Phone Keepsakes number, their phone number is collected as part of the voicemail record. Here's how we handle it:

• Caller phone numbers are visible to the event owner through our Caller Insights feature, so you can see who left each message
• Caller phone numbers are never sold, shared with third parties, or used for marketing purposes — by us or by the event owner through our platform

No Selling of Data

We will never sell, share, or monetize your audio recordings or caller information. Ever. Your grandmother's birthday message isn't a data point to us — it's a treasure. Our business model is simple: you pay for the service, and that's how we keep the lights on. Your data is not the product.

Third-Party Infrastructure

To deliver the service, your data passes through a small number of carefully selected providers:

• Twilio — handles all phone calls, number provisioning, and voicemail recording. Caller audio and phone numbers are transmitted through Twilio's infrastructure.
• Amazon Web Services (AWS) — stores your voicemail recordings and account data on encrypted servers.
• OpenAI (Whisper) — when you request a transcription, voicemail audio is sent to OpenAI's API over an encrypted connection. OpenAI does not use API data for model training and does not retain your audio beyond brief abuse-monitoring checks.
• Google Cloud — when you generate a custom greeting using text-to-speech, the greeting text is sent to Google Cloud Text-to-Speech. Google does not retain it beyond processing.
• Stripe — processes all payments. Your card details are entered directly into Stripe's secure form and never touch our servers.

None of these providers receive more data than necessary to perform their specific function, and none are permitted to use your data for their own purposes beyond service delivery. For a full breakdown of each provider's security certifications, see our Security page.

Security

All of your data is encrypted — both while it's being sent to us and while it's stored on our servers. Your account is protected with secure authentication, and we follow industry best practices to keep everything safe. We treat your voicemails with the same care you do.

Web Analytics

We use Google Analytics and Ahrefs Analytics to understand how visitors use our website — pages visited, traffic sources, and general usage patterns. These tools may collect your IP address, browser type, and pages you view. This data is aggregated and used only to improve the site; it is never linked to your voicemail recordings or account content, and it is not sold. You can opt out of Google Analytics at any time using Google's opt-out browser add-on.